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Payment Policies

Transparent and secure transaction guidelines for all GigResource users

These Payment Policies describe the methods and principles that govern transactions on the GigResource platform ("Platform"), where GigProfessionals (vendors), GigCreators (clients), and GigAmbassadors (affiliates) conduct financial transactions involving event services. By using GigResource, users agree to these payment rules.

1. Payment Processing

  • All payments made through GigResource will be processed using integrated payment methods, such as Stripe, PayPal, Escrow.com, and Payoneer.
  • Users must allow GigResource to collect funds and start transactions on their behalf.

2. Payment Holding and Release

Payments for services booked on the Platform may be kept in an escrow or equivalent account until the GigCreator confirms delivery. The chosen payment processor determines the precise mechanism for storing and releasing money.

Stripe

Funds are kept until the service is certified complete, at which point they are instantly released.

PayPal

Payments are retained until GigCreators confirms the service's delivery.

Escrow.com

Funds are kept until the client verifies successful service completion and the vendor complies with all agreed-upon terms.

Payoneer

Secure transfers with release upon mutual agreement between parties.

3. Payouts to GigProfessionals

  • GigProfessionals can request payments from their GigResource account once the money is released.
  • Depending on the payment channel, payout options may include direct bank transfers, PayPal transfers, or virtual wallet payments.

Payout Timeframes:

Immediate Payouts

Certain processors offer this service for an extra fee.

Standard Bank Transfers

Typically processed within 1-3 business days.

Digital Wallets

Usually processed within 24-48 hours.

4. Fees and Charges

Transaction fees vary per payment processor. All costs will be fully disclosed on the site before any transactions are finalized.

Payment Processor Transaction Fee Notes
PayPal
2.9% + $0.30 Per transaction
Stripe
2.9% + $0.30 Per transaction
Escrow.com
1% May vary depending on transaction size
Payoneer
1-3% Depending on the method utilized

5. Refunds and Disputes

Refund Requests

  • Must be submitted by the GigCreator within 14 days of service completion.
  • Services must not have been consumed or used, unless mentioned otherwise in vendor's policies.

Dispute Resolution

  • Issues must be reported to GigResource customer care within 7 days of completion.
  • GigResource will arbitrate between parties based on agreed terms at booking.

6. Currency and Conversion

  • Unless otherwise noted, all transactions will be done in United States dollars (USD).
  • For international transactions, conversion rates and currency fluctuations may apply based on payment gateway policies.
  • Users are responsible for any additional charges resulting from currency conversion.

7. Compliance with Laws

  • All transactions on GigResource must follow relevant laws and regulations.
  • Users agree to submit accurate personal and financial information.
  • Users must promptly notify GigResource of any changes to their information.

8. Changes to Payment Policies

  • GigResource maintains the right to modify these Payment Policies at any moment.
  • Users will be alerted about noteworthy changes via email or platform alerts.
  • The continued use of the site following modifications constitutes acceptance of the updated conditions.

Contact & Support

For inquiries or issues about these payment rules, users can contact GigResource support:

  • Email: payments@gigresource.com
  • Support Hours: Monday-Friday, 9AM-6PM EST
  • Response Time: Typically within 24 business hours

Important Notice

By utilizing the GigResource platform, all users acknowledge that they have read, understood, and agree to these Payment Policies. Thank you for helping to create a safe and efficient marketplace for event services!

Secure & Transparent Payments

Your financial security is our priority. We work with trusted payment processors to ensure every transaction is protected and transparent.

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